Kiwi Digital Haus (“we”, “our”, “us”)

Kiwi Digital Haus is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 2020 (New Zealand) and, where applicable, the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).

1. Information We Collect

We may collect personal information including but not limited to:

• Full name

• Email address

• Phone number (if provided by you)

• Business details

• Billing and payment information

• Any information you submit via contact forms, live chat, email, or other communication methods

We may also collect non-personal information such as browser type, IP address, pages visited, device information, and usage data to improve our services and website performance.

2. How We Collect Information

We collect information when you:

• Visit our website

• Fill out a form or request a quote

• Contact us via email or online chat

• Subscribe to our newsletters or services

• Interact with our digital marketing campaigns

3. How We Use Your Information

Your information may be used to:

• Provide and manage our services

• Respond to enquiries and customer support requests

• Process invoices and payments

• Improve our website, services, and user experience

• Send service-related updates or marketing communications (you may opt out at any time)

• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Your consent

• The performance of a contract (for example, when you request our services)

• Our legitimate business interests (such as improving our services and website)

• Compliance with legal obligations

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Trusted third-party service providers (such as hosting providers, email services, and payment gateways)

• Legal or regulatory authorities if required by law

All third parties are required to protect your information and use it only for the intended purpose.

6. International Data Transfers (GDPR)

Because our website may be accessed globally, your personal data may be transferred and stored outside your country of residence. Where this occurs, we take reasonable steps to ensure your data is protected in accordance with applicable privacy laws, including GDPR where relevant.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure by using:

• Secure servers

• Restricted access to data

• Industry-standard security practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse traffic and usage patterns

• Enhance user experience

You can disable cookies through your browser settings, but this may affect how the website functions.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal data (where applicable under GDPR)

• Withdraw consent at any time

• Request that we stop using your information for marketing purposes

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Kiwi Digital Haus
Level 10, 21 Queen Street
Auckland 1010
New Zealand

Email: info@kiwidigitalhaus.co.nz