Kiwi Digital Haus (“we”, “our”, “us”)

Welcome to Kiwi Digital Haus. By accessing or using our website kiwidigitalhaus.co.nz, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

• “Company”, “we”, “us”, “our” refers to Kiwi Digital Haus.

• “Client”, “you”, “your” refers to any individual or entity using our website or services.

• “Services” refers to website design, development, digital marketing, CRM systems, automation, and related services provided by us.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

• Attempt to gain unauthorised access to the website or systems

• Transmit harmful code, viruses, or malware

• Misuse or interfere with the website’s functionality

3. Services & Engagement

All services are provided based on agreed proposals, quotations, or contracts. Project scope, timelines, pricing, and deliverables will be defined in writing prior to commencement.

Any additional work requested outside the agreed scope may be subject to additional charges.

4. Payments & Fees

• All prices are listed in NZD (New Zealand Dollars) unless otherwise stated

• Payments must be made according to the agreed payment schedule

• Deposits are non-refundable once a project has commenced

• Late payments may result in suspension of services

5. Refund Policy

Refunds are governed by the terms stated in the agreed proposal or contract and in accordance with applicable New Zealand consumer laws.

No refunds will be provided for completed work or services already delivered.

6. Intellectual Property

Unless otherwise agreed in writing:

• Upon full payment, ownership of final deliverables is transferred to the client

• Kiwi Digital Haus retains the right to display completed projects in its portfolio for promotional purposes

• All pre-existing materials, frameworks, tools, and methodologies remain the intellectual property of Kiwi Digital Haus

7. Client Responsibilities

You agree to:

• Provide accurate and complete information required for the project

• Supply content, approvals, and feedback in a timely manner

• Ensure you have rights to any content provided to us

Delays caused by the client may impact project timelines.

8. Third-Party Services

We may integrate third-party tools, plugins, hosting services, or APIs. We are not responsible for the availability, performance, or policies of third-party services.

9. Limitation of Liability

To the maximum extent permitted by law:

• Kiwi Digital Haus shall not be liable for any indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim

Nothing in these Terms excludes rights under applicable consumer protection laws that cannot be excluded.

10. Warranties & Guarantees

We provide services using reasonable skill and care. Except as required by law, no additional warranties are provided.

Any guarantees offered are subject to the terms outlined in individual service agreements.

11. Termination

Either party may terminate services with written notice in accordance with the agreed contract terms. Any outstanding fees for work completed up to the termination date remain payable.

12. Privacy & Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which form part of these Terms and Conditions.

13. GDPR Compliance

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for full details on how your data is handled and your rights.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.

15. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Kiwi Digital Haus
Level 10, 21 Queen Street
Auckland 1010
New Zealand

Email: info@kiwidigitalhaus.co.nz